WestGate Systems LLC | Privacy Policy

Last Updated: February 9, 2026

1. Introduction

WestGate Systems LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal data of our clients and their end-users. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (westgatesystems.org) or interact with our AI Voice and Chat Assistants.

2. Information We Collect

We collect information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, and phone number.

    Business Data: Information provided via our "Intake Form" to train your AI Assistant.

  • Communication Data: Audio recordings and text transcripts from interactions with our AI Agents.

  • Technical Data: IP address, browser type, and usage patterns collected via cookies.

3. How We Use Your Information

We use the collected data to:

  • Provision and train your custom AI Voice/Chat Assistant.

  • Process payments and manage your subscription.

  • Send transactional updates and appointment reminders via SMS.

  • Improve our AI models and service performance.

4. A2P 10DLC & SMS Compliance (Mandatory Selection)

  • Consent: We only send SMS messages to individuals who have provided "Express Written Consent." Consent is obtained via our web forms with a clear opt-in checkbox.

  • Non-Sharing of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • Opt-Out: Users can text "STOP" to any messages to opt-out immediately.

5. Data Security

We implement industry-standard technical and organizational measures (encryption, secure servers, and access controls) to protect your data from unauthorized access or disclosure.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by Texas and Wyoming law. Upon account termination, data is deleted or anonymized within 30 days.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at [email protected].